Technical Training Associates HVACR Technician Workshops
TWO TRAINING WORKSHOPS FOR HVACR PROFESSIONALS
Coming To Phoenix, Arizona, June, 2010
Using Schematics & Test Equipment/ Electrical Troubleshooting
Tuesday, June 22nd, 2010, 6PM to 10PM
$59.00 Per Person
And
Service Management Excellence
Thursday June 24th, 6PM to 10Pm
$59.00 Per Person
These training workshops take a down-to-earth approach to crucial areas of expertise for HVACR Professionals: Electrical Troubleshooting, Customer Service & Communication Skills, and Supervisory and Leadership Skills.
WHO SHOULD ATTEND:
….HVACR Installers Who Want To Transition Into Service
….HVACR Service Technicians
….Technicians Who Want To Refine Their Customer Service & Sales Skills
….Service Managers & Supervisors Who Oversee In-House Training Programs
This workshop provides a practical approach to managing a service department, hiring effectively, supervising, leading, coaching and mentoring a service team. The topics of creating a culture of customer service and understanding different personalities in the workplace are also covered.
Service Management Excellence Workshop Fee: $59.00 Per Person
ABOUT YOUR INSTRUCTOR:
Jim Johnson has both a formal education and real-world, hands-on work experience in HVACR maintenance & troubleshooting and service management. He holds multiple technician certifications in green technology, and is certified as an energy auditor. Adult education is his specialty, and he consistently receives high marks for his ability to explain and simplify concepts. He has facilitated hundreds of workshops, written four HVACR textbooks, and has written and presented more than 60 video training programs.
Click HERE To Register On-Line, Or Print The Form Below To Register Via Mail or Fax
To Register By Phone, Call (520) 625-6847
Technical Training Associates Workshop Registration Form
Mail Form With Check Or Credit Card Info To:
Or, Register Via Fax With Credit Card Info To: (520) 648-3334
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(Photocopy For Additional Attendees)