PEAK Performance For The Technical Professional….

P….Professionalism

E…Excellence

A...Action

K...Knowledge

This Audio Learning Program Is A 3-CD Set

When a technical Professional strives for Excellence in providing outstanding customer service, they take appropriate Action, using all their Knowledge and skills to make sure that the job is done right first time and that the customer gets maximum value for their money spent.

In this audio learning program, Jim takes a no-nonsense, nuts-and-bolts approach to the skills that technicians… people he likes to refer to as Technical Professionals, because, after all, that’s what they are…. need to understand relative to the customer service side of their job.

Some technicians may feel as though customers “talk down” to them. In this program, Jim tackles that issue in a simple and direct manner, and explains how a Technical Professional deals with it.

Some technicians think that selling is an “ugly” side of their job. In this program, Jim explains why it’s OK to do well while you’re doing good, and focuses on the issue that it all comes down to intent. If a technician’s intention is only to sell as much as possible in the way of parts and service, then selling is ugly. If their intent as a Technical Professional is to provide outstanding customer service, though, selling is a natural part of their role as a consultant to their customers.

Some technicians would prefer to avoid communicating with customers, preferring to focus on nothing more than the equipment they’re servicing. (After all, it can’t talk, ask questions, or hover over them while they’re working.) Once a Technical Professional understands the fundamental concepts of communicating with others, this part of their job becomes as enjoyable and satisfying as solving technical problems and getting things working again.

Click HERE For The Table Of Contents Of This Unique Program

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