THE FACILITY AND MAINTENANCE SUPERVISOR’S WORKSHOP

The information in this one-day workshop is presented in an interactive environment, and participants will be using a specially prepared workbook that they will take with them for use as a reference and application manual. This method of instruction enables those who attend the workshop to implement the procedures and practices they learn about in their own work environment, and pass the information on to those who work with them.

Workshop Agenda:

9AM to 5PM

What People Expect From Their Supervisors

Making The Transition From Technician To Supervisor

Making Decisions and Treating People Fairly

Assigning Tasks Effectively, Delegating, and Following Up

Hiring The Right Person For The Job

Understanding Performance Reviews

Documenting Incidents: Legal and Management Issues

Resolving Employee Disputes

Communication Skills: Understanding Others

What Employees Like About The Way Their Supervisors Talk To Them

What Employees Don’t Like About The Way Their Supervisors Talk To Them

What NLP Is and How Understanding It Helps You Communicate With Others

Going Beyond NLP To Understand Others

Developing Organizational Skills

The Difference Between Accomplishing Tasks and Setting Goals

Handling Purchasing and Buying Duties

Bidding Practices and Choosing A Contractor

Fundamentals Of Inventory Control

Simplifying Writing Reports and Letters

Designing Preventive Maintenance Reports

Conducting Meetings and Using Effective Presentation Skills

Who Should Attend:

….Supervisors with or without a technical background who manage service and maintenance programs in schools, housing authorities, or similar settings

….Maintenance workers and technicians who have come up through the ranks to supervisory or foreman positions

….Maintenance technicians who are looking forward to promotion to supervisory positions

….Technicians and maintenance workers who deal directly with residents or clients in housing or institutional settings

….Office support staff personnel who work directly with technicians and maintenance workers

About Your Instructor:

Jim Johnson’s varied background gives him the unique qualifications necessary to lead this participatory experience for those who work in facility maintenance environments. He worked for more than ten years as a hands-on service and maintenance technician before moving into supervisory positions where he created, managed and directed service and maintenance programs in both individual customer service and institutional settings. Jim understands technicians and maintenance personnel because of his direct experience as a technician and maintenance worker. Experienced for over 20-years as a community college administrator and supervisor, he is an experienced seminar and workshop leader who is well-known nationally for his masterful communication skills. His specialty is adult education and he consistently receives the highest ratings from those who attend his training and education programs.

REGISTRATION INFORMATION

On-Line Registration Is Available. For Information, CLICK HERE For Our Current Workshop Registration Page

Or...

Mail your registration form with check, money order or Visa or MasterCard Information to:

Technical Training Associates, HC 70 Box 3172, Sahuarita, AZ 85629

Credit Card Registrations May Be Faxed To (520) 648-3334

Purchase Orders Accepted From Public Schools, Colleges, Universities and Government and Tribal Agencies.

To Register By Phone, Call (520) 625-6847

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