TABLE OF CONTENTS:
SEGMENT ONE: Taking Or Starting Over
SEGMENT TWO: Knowing The People On Your Team
SEGMENT THREE: A Culture Of Customer Service
SEGMENT FOUR: Hiring, Training & Coaching
SEGMENT FIVE: In-House Training Programs
SEGMENT SIX: Flat Rate Pricing & Mission Statements
APPENDIX: Personality Test & Evaluation, Communication Style Evaluation
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A direct-and-to-the-point book, specifically for aspiring, new, or experienced service managers.
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