In this workshop designed especially for technical professionals and administrative personnel who provide front-line customer service, Jim Johnson presents the idea that Professionals in pursuit of Excellence take Action and use the Knowledge they gain to provide outstanding customer service.

It’s not a "seminar" and it isn’t a "class." It’s a workshop that allows participants to discover their own path to excellence through the development of communication skills and gaining a true understanding of how different people make sense of things in different ways. This interactive experience also explores the real, root reasons that the term "sell" is a four-letter word to some people and how an organization can overcome this hurdle (and others) to achieve excellence.

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